At Equal Access Technology Services, LLC, we are committed to protecting the privacy and confidentiality of our clients. This policy explains what information we collect, how we use it, and how we keep it safe.
Information We Collect
We may collect the following types of information from clients:
- Contact details, such as name, phone number, email, and address.
- Accessibility and training needs, to provide personalized services.
- Files or documents shared for accessibility remediation or testing.
- Payment information, which is processed securely through third-party providers; we do not store credit card numbers.
How We Use Information
We use the information we collect to:
- Provide assistive technology training, consulting, and accessibility services.
- Issue invoices and track payments.
- Communicate with clients about services and scheduling.
- Improve the quality of our services.
How We Protect Information
All files and notes are stored on password-protected, encrypted devices and accounts.
Only authorized staff have access to client information.
We do not share, sell, or disclose client information for marketing purposes.
Information Sharing
We will not share your personal information with third parties except:
- With your written consent
- If required by law, regulation, or legal process
Data Retention
Service-related files and notes will be deleted after 12 months, or upon request, unless longer retention is necessary for ongoing services.
Invoices, payment records, and tax-related documents will be retained for 3 years in accordance with IRS requirements.
Your Rights
As a client, you have the right to:
- Request a copy of the information we have about you.
- Request corrections to your information.
- Request deletion of your information (unless we are required to keep it for legal or accounting purposes).
Contact Us
If you have questions about this policy or how your information is handled, please contact us:
Equal Access Technology Services, LLC
Email: info@equalaccesstech.com
Phone: [your business phone]